Up to now pretty good…
It seems the latest trend in business is to send people online feedback questionnaires asking ‘how did we go?’
I dunno how many of these I have received in the last few months and no doubt you have too. I get that people want to improve their service, but chances are the only respondents will be those who had a very bad experience because they now have a place to vent.
The problem is that those of us who had a ‘normal to good’ experience are now a bit miffed at yet another email to process and discard. So in reality you may have just pissed off your satisfied clients…
There is a place for feedback in business, but if every time I call a tech helpline I am going to get bombarded with ‘were you happy?/please rate us’ messages (I’m looking at you Exetel…) then I am going to get a little grumpy soon, especially as I have already had to sit on hold and call you several times… And I may even seek another service…
Maybe there’s a better way…
A couple of months ago, a computer program that I use regularly would pop up a box every time I closed the program to ask why I was no longer using it and if I had any feedback. Seemed like a big case of insecurity. “I have no problem with your program but I don’t need to use it every moment of every day. Closing it doesn’t mean I’ll never open it again.”
[HAMO: Were you “very satisfied” / “satisfied” / “dissatisfied” with this comment? Would you use this comment again? Would you recommend this comment to your friends? What did you most “like” or “dislike” about this comment. Thank you for your time.]
love it Rod 🙂